OpenEd Ltd is registered with the Information Commissioner’s Office (Reference ZB736905)

The type of personal information we collect

• We currently collect and process the following information:
  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Dates of Birth
  • Information relating to additional needs such as diagnoses, reports and test scores.

How we get the personal information and why we have it

• Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • To be able to contact you to provide support or to tell you about our services.
  • To be able to plan support packages

• Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • Your consent. You can remove your consent at any time. You can do this by contacting enquiries@opened.org.uk
  • We have a contractual obligation.
  • We have a vital interest.
  • (if) We have a legitimate interest.

How we store your personal information

• Your information is securely stored at the company address.
• We keep your personal information for 1 year after the last communication with you.   
• We will then dispose your information by deleting electronic records from our files and shredding paper copies.

Your data protection rights

• Under data protection law, you have rights including:
  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact us at enquiries@opened.org.uk if you wish to make a request.

How to complain

• If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@opened.org.uk .
• You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk